SHIPPING & DELIVERY POLICY

Last Updated: 21 September 2026

This Shipping & Delivery Policy applies to orders made through klshay.qa.

Klshay currently delivers within the State of Qatar only.

1. Delivery Coverage

Klshay provides delivery services throughout Qatar, including Doha and other cities and areas within the State.

Delivery availability to a particular location may depend on accessibility, courier coverage and operational conditions.

2. Order Processing

Orders are generally processed within approximately 6-12 hours after the order is placed.

Processing includes activities such as:

• • Payment verification
  • Stock verification
  • Order preparation
  • Packaging
  • Assignment for delivery

Orders placed outside operating hours, during public holidays or during unusually high order volumes may require additional processing time.

3. Estimated Delivery Times

Doha

Estimated delivery is:

Same day where available, or within 1–2 working days.

Other Areas of Qatar

Estimated delivery is:

1–3 working days.

Delivery times are estimates and are not guaranteed delivery appointments unless Klshay expressly confirms otherwise.

4. Delivery Charges

Delivery charges are calculated during checkout based on the delivery location, order and applicable delivery arrangements.

Customers will be able to review applicable delivery charges before completing payment.

5. Payment

Klshay currently accepts online payments only using the payment options displayed at checkout.

Cash on Delivery (COD) is not available.

Orders may be subject to successful payment authorization before processing.

6. Delivery Contact

The customer must provide:

• • Correct recipient name
  • Active Qatar mobile number
  • Accurate delivery location/address
  • Any necessary building, zone, street or access information

The delivery representative may contact the customer before or during delivery.

Customers should remain reachable using the telephone number submitted with the order.

7. Unsuccessful Delivery Attempt

If a delivery cannot be completed because the customer is unavailable or cannot be contacted, the delivery rider or Klshay delivery team will attempt to contact the customer again, normally on the following day, to rearrange delivery.

Continued failure to contact the customer may delay delivery until new arrangements are agreed.

8. Incorrect Address or Contact Information

Customers are responsible for ensuring that delivery and contact information submitted during checkout is accurate.

Klshay should be contacted as soon as possible if an address or telephone number needs to be corrected.

Changes may not be possible once an order has been dispatched.

9. Delays

Delivery may occasionally be affected by circumstances including:

• • Traffic conditions
  • Weather
  • Public holidays
  • High order volumes
  • Incorrect customer information
  • Delivery-area accessibility
  • Technical or operational issues
  • Events outside Klshay’s reasonable control

Where a material delay becomes known, Klshay will make reasonable efforts to communicate with the customer.

10. Product Availability

Website stock information is updated periodically but may change before an order is finally processed.

An order is subject to:

• • Successful payment
  • Stock availability
  • Product verification
  • Acceptance by Klshay

If an ordered product becomes unavailable, Klshay may contact the customer and cancel the affected item or order and issue any applicable refund.

11. Receiving and Inspecting Your Order

Customers are encouraged to check their delivery promptly.

Any visible damage, incorrect item, missing component or delivery issue should be reported to Klshay Customer Support as soon as possible and preferably within the 3-day product checking period.

12. Wrong Product Delivered

If Klshay delivers a product that the customer did not order, the customer will not be required to bear the reasonable cost of returning that incorrectly delivered item.

Klshay will arrange the appropriate collection/replacement process.

13. Cancellation Before Dispatch

Customers may request cancellation before the order has been dispatched.

Once dispatched, the Refund & Exchange Policy will apply.

14. Contact

For order or delivery assistance:

Email: support@klshay.qa
Phone / WhatsApp: +974 7000 6015