Privacy policy – Klshay

 PRIVACY POLICY

 Last Updated: 21 September 2026

1. Introduction

Klshay Smart Trading (“Klshay”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting or shopping through klshay.qa.

Klshay Smart Trading is a company registered in the State of Qatar under Commercial Registration No. 247759.

Registered Address:
Zone 39, Street 340, Building 90, Doha, Qatar.

Customer Support:
Email: support@klshay.qa
Phone / WhatsApp: +974 7000 6015

This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the measures we take to protect it.

Our processing of personal information is intended to comply with applicable laws of the State of Qatar, including applicable personal data privacy and electronic commerce requirements.

2. Information We Collect

Depending on how you use Klshay.qa, we may collect:

Personal and Contact Information

This may include:

Transaction Information

When you place an order, we may collect information relating to:

Payment information is processed through our authorized payment service providers. Klshay does not intentionally store complete payment-card information unless specifically permitted and secured through an authorized payment provider.

Technical and Usage Information

When you access Klshay.qa, certain information may be collected automatically, including:

3. How We Use Your Information

We may use your information to:

4. Marketing Communications

Where you have opted in or where otherwise permitted by applicable law, Klshay may send promotional communications through email, SMS, WhatsApp or other communication channels.

You may unsubscribe or withdraw your marketing preference at any time by using an unsubscribe option provided in the communication or by contacting:

support@klshay.qa

Transactional communications relating to orders, payments, delivery, returns or customer service may still be sent where necessary.

5. Cookies and Tracking Technologies

Klshay.qa may use cookies and similar technologies to operate and improve the website.

These may include:

Klshay may use services such as Google Analytics, Meta Pixel, TikTok Pixel or similar technologies to understand website performance and improve marketing effectiveness.

You may be able to manage cookies through your browser or device settings. Disabling certain cookies may affect website functionality.

6. Sharing of Information

We may share information where reasonably necessary with trusted parties such as:

We may also disclose information to governmental, regulatory, judicial or law-enforcement authorities where required or permitted by applicable law.

Klshay does not sell customers’ personal information to third parties.

Third-party providers are expected to use information only for the services they provide and in accordance with applicable legal requirements.

7. Payment Security

All purchases through Klshay.qa are currently completed using available online payment methods displayed during checkout.

Cash on Delivery is not available.

Payment information may be collected and processed directly by authorized payment providers using their respective security systems.

8. Data Security

Klshay takes reasonable administrative, organizational and technical precautions intended to protect personal information against:

However, no internet-based system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for purposes including:

Information that is no longer reasonably required may be securely deleted, anonymized or otherwise handled in accordance with applicable law.

10. Your Privacy Rights

Subject to applicable Qatar law, customers may contact Klshay regarding requests to:

Requests may be submitted to support@klshay.qa.

Certain information may need to be retained where required for legal, financial, fraud-prevention or contractual purposes.

11. Children’s Privacy

Klshay does not knowingly intend to collect personal information from children for the purpose of allowing them to independently enter into purchases.

Customers placing orders should be at least 18 years old or otherwise legally capable of entering into the transaction under applicable law.

12. Third-Party Links

Klshay.qa may contain links to third-party websites or services. Klshay is not responsible for the privacy practices, security or content of websites operated by third parties.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technologies, business practices or legal requirements change.

The latest version will be published on Klshay.qa together with its updated date.

14. Contact Us

For questions, complaints or requests concerning privacy:

Klshay Smart Trading
CR No. 247759
Zone 39, Street 340, Building 90
Doha, Qatar

Email: support@klshay.qa
Phone / WhatsApp: +974 7000 6015

We’re always here to support

Reach out to our shopping and delivery support team.