Terms of use – Klshay

TERMS & CONDITIONS / TERMS OF USE

Last Updated: 21 September 2026

Welcome to klshay.qa.

These Terms & Conditions govern your access to and use of Klshay.qa and purchases made through the website.

By accessing the website, creating an account, placing an order or using our services, you agree to these Terms & Conditions together with our Privacy Policy, Refund & Exchange Policy and Shipping & Delivery Policy.

1. Company Information

Klshay.qa is operated by:

Klshay Smart Trading
Commercial Registration No. 247759

Registered Address:
Zone 39, Street 340, Building 90
Doha, Qatar

Email: support@klshay.qa
Phone / WhatsApp: +974 7000 6015

2. Territory

Klshay currently sells and delivers products within the State of Qatar only.

3. Eligibility

Customers should be at least 18 years old or otherwise legally capable of entering into binding transactions.

Where a person uses the website on behalf of another individual or legal entity, that person represents that they have authority to do so.

4. Customer Information and Accounts

Customers must provide accurate, complete and current information when creating an account, placing an order or requesting delivery.

Customers are responsible for maintaining the confidentiality of their account credentials and for activity performed through their account.

Klshay may request reasonable verification information where necessary to protect customers, prevent fraud or verify transactions.

5. Products and Categories

Klshay sells products across various categories, which may include:

Product availability and categories may change without prior notice.

6. Product Information

Klshay makes reasonable efforts to display accurate:

However, minor differences may occur because of:

Product images may sometimes be illustrative.

Where an advertised specification materially differs from the product supplied, customers should contact Klshay Customer Support.

7. Prices

Unless otherwise stated, prices displayed on Klshay.qa are:

Delivery charges are calculated separately during checkout where applicable.

8. Pricing and Technical Errors

Klshay attempts to ensure that prices and product information are accurate.

However, technical, typographical, system or pricing errors may occasionally occur.

Where an obvious pricing, discount, stock or product-information error occurs, Klshay reserves the right, subject to applicable law, to:

Klshay will not intentionally charge a different amount without informing the customer.

9. Orders

Submitting an order through Klshay.qa constitutes a request to purchase the selected products.

An order remains subject to:

Receipt of an automated order notification does not necessarily guarantee final stock availability.

10. Online Payments

Klshay accepts the online payment methods shown during checkout.

Cash on Delivery is not available.

Customers authorize the applicable payment provider to process the transaction when completing payment.

11. Order Cancellation

Customers may request cancellation before dispatch.

Once the order has been dispatched, cancellation may not be available and the Refund & Exchange Policy will apply.

Nothing in this clause limits any mandatory cancellation rights available under applicable Qatar law.

12. Stock Availability

Products are sold subject to availability.

Where an item becomes unavailable after payment, Klshay may:

13. Promotions, Coupons and Discount Codes

Klshay may offer discount codes, promotional campaigns, coupons or limited-time offers.

Unless otherwise stated:

Specific promotional terms displayed with an offer will apply to that promotion.

14. Shipping and Delivery

Delivery is currently available throughout Qatar.

Indicative delivery periods are:

Doha: Same day where available or 1–2 working days.
Other Qatar areas: Approximately 1–3 working days.

Orders are generally processed within approximately 6 hours.

Delivery charges are displayed or calculated during checkout.

Full conditions are available in the Shipping & Delivery Policy.

15. Returns, Exchanges and Refunds

Subject to eligibility and applicable law:

Returns: within 3 calendar days from delivery.
Exchanges: within 7 calendar days from delivery.

Items must normally remain unused and in their original condition unless the request concerns a defective or incorrectly supplied product.

Full requirements and exclusions are set out in the Refund & Exchange Policy.

16. Warranty

Where applicable, products are covered by the relevant manufacturer’s warranty.

Warranty periods and conditions may vary according to the product and manufacturer.

Klshay also requests customers to inspect products during the initial 3-day checking period.

The 3-day checking period does not replace any applicable manufacturer warranty or mandatory rights under Qatar law.

17. Intellectual Property

Unless otherwise stated, website materials including:

are owned by Klshay, licensed to Klshay or used with permission.

Users may not reproduce, commercially distribute, modify or exploit such content without authorization, except where permitted by applicable law.

Third-party trademarks remain the property of their respective owners.

18. Acceptable Use

Users must not:

Klshay may restrict access or cancel transactions where reasonably necessary to prevent fraud, abuse or unlawful activity.

19. Third-Party Services

Klshay may use third-party providers for:

These third parties may operate under their own terms and privacy practices.

20. Limitation and Consumer Rights

Klshay will exercise reasonable care in operating the website and supplying products.

Nothing in these Terms excludes, restricts or overrides any liability, remedy or consumer right that cannot legally be excluded under the laws of Qatar.

To the extent legally permitted, Klshay will not be responsible for indirect losses caused by matters outside its reasonable control or by misuse of products contrary to manufacturer instructions.

21. Force Majeure and Events Outside Our Control

Klshay will not be responsible for delays or failures caused by circumstances beyond its reasonable control, which may include severe weather, transport disruption, governmental action, network failures, emergencies or other unforeseen events.

Where possible, Klshay will take reasonable steps to minimize disruption.

22. Privacy

Use of personal information is governed by the Klshay Privacy Policy.

By using the website, customers acknowledge that necessary information may be processed for order fulfilment, payment, delivery, security and customer support in accordance with that policy and applicable law.

23. Changes to These Terms

Klshay may update these Terms & Conditions to reflect changes to:

The current version will be published on Klshay.qa.

24. Governing Law and Jurisdiction

These Terms & Conditions and transactions made through Klshay.qa are governed by the laws of the State of Qatar.

Any dispute will be subject to the jurisdiction of the competent courts of the State of Qatar, subject to any mandatory consumer rights or dispute-resolution procedures provided by applicable law.

25. Language

Klshay may publish these Terms and related policies separately in English and Arabic.

Both versions are intended to communicate the same policies. Any interpretation or dispute will be handled in accordance with the applicable laws and requirements of the State of Qatar.

26. Customer Support and Complaints

Customers may submit questions, complaints, return requests or order concerns through:

Email: support@klshay.qa
Phone / WhatsApp: +974 7000 6015

Klshay Smart Trading
CR No. 247759
Zone 39, Street 340, Building 90
Doha, Qatar

We’re always here to support

Reach out to our shopping and delivery support team.